1. ELIGIBILITY AND ACCESS

1.1. This website and all its services are strictly intended for individuals residing in the Republic of South Africa.

1.2. Users must be 18 years of age or older to register, engage with content, participate in any promotions or campaigns, or receive any form of communication through the Hollywoodbets Durban July platform.

1.3. By accessing or using this site, you confirm that:

• You are a South African resident,
• You are at least 18 years old,
• You are acting on your own behalf and not impersonating another individual.

1.4. Hollywoodbets reserves the right to request proof of identity or residency from any user at any time, and to restrict or revoke access to users who fail to meet these eligibility requirements.

2. CONSENT FOR MARKETING COMMUNICATIONS

2.1. By providing your details and checking the marketing consent box, you expressly agree to receive marketing communications from Hollywoodbets and its affiliated partners.

2.2. These communications may include (but are not limited to):

• Email newsletters
• SMS campaigns
• Push notifications
• Event alerts
• Promotions, competitions, or reward updates

2.3. These communications will be sent via official Hollywoodbets marketing channels, which may include third-party service providers acting on our behalf.

2.4. You may withdraw your consent at any time by unsubscribing via links provided in communications, adjusting your preferences within your user profile or contacting us directly.

2.5. Opting out of marketing communications will not affect your ability to use the website. However, you may no longer receive exclusive rewards, offers, or event invitations as a result.

3. REWARDS AND PROMOTIONS

3.1. Any rewards, giveaways, promotional offers, or incentives featured on this platform are:

• Limited to South African residents, and
• Only available to users who are 18 years of age or older

3.2. Rewards may include but are not limited to:

• Event tickets
• Merchandise
• Digital vouchers
• Exclusive access to online or physical experiences

3.3. Rewards are non-refundable, non-exchangeable, and non-transferable. No cash alternatives will be offered under any circumstances.

3.4. Hollywoodbets reserves the right to:

• Modify the nature of a reward or replace it with one of equal value,
• Withdraw or cancel any offer without prior notice,
• Disqualify users who breach these terms or attempt to manipulate any promotional process.

3.5. In the event of suspected fraud, abuse, technical or other error, Hollywoodbets retains the sole discretion to take corrective actions, including the cancellation of rewards and blocking of user accounts.

4. DATA COLLECTION AND PRIVACY

4.1. By using this website and participating in its services, you consent to the collection and processing of personal information in accordance with South African data protection laws, including POPIA (Protection of Personal Information Act).

4.2. Personal data collected may include:

• Name
• Email address
• Mobile number
• Location data
• Marketing preferences

4.3. This information will be used for purposes such as:

• Verifying eligibility
• Delivering rewards
• Sending marketing communication
• Enhancing user experience

4.4. Your information will not be sold or disclosed to third parties, except as required to deliver services or comply with legal obligations.

5. USER CONDUCT

5.1. You agree to use the Hollywoodbets Durban July website in a lawful, respectful, and responsible manner.

5.2. You may not:

• Use false information to enter promotions or claim rewards,
• Attempt to interfere with the site’s functionality,
• Share misleading or harmful content,
• Violate the intellectual property rights of Hollywoodbets or any third party.

5.3. Breaches of these terms may result in disqualification from offers, revocation of rewards, or legal action where appropriate.

6. DISCLAIMER AND LIMITATION OF LIABILITY

6.1. All content and promotions are provided “as is” and “as available.” Hollywoodbets makes no guarantees regarding the availability, accuracy, or reliability of rewards or content.

6.2. Hollywoodbets shall not be held liable for:

• Any indirect or consequential loss,
• Any failure or delay in delivering rewards due to external circumstances,
• Any user’s misuse of the platform or breach of these terms.

6.3. Users participate in promotional events and accept rewards at their own risk.

7. CHANGES TO THESE TERMS

7.1. Hollywoodbets reserves the right to update or amend these Terms and Conditions at any time without prior notice.

7.2. Continued use of the website after any changes constitutes acceptance of the updated Terms and Conditions.

8. CONTACT INFORMATION

For any queries regarding these Terms and Conditions, eligibility, data privacy, or promotional offers, please contact our official support team at:

Email: support@hollywoodbetsdurbanjuly.co.za

1. PURPOSE OF THIS PRIVACY NOTICE

This privacy notice explains how we collect, use, and process your personal information through your use of the Hollywoodbets Durban July App (“the App”) to provide you with event details leading up to the Hollywoodbets Durban July. We will always aim to ensure that the personal information we collect from yourself is protected and processed carefully and responsibly.

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This privacy notice supplements other notices and privacy policies and is not intended to override them.

2. WHO IT APPLIES TO

This notice applies to any person who registers their information on the App.

We may need to update this privacy notice periodically and encourage you to check our privacy notice regularly so that you remain up to date on how we process and protect your personal information.

If you have any questions about this notice, please email us at hwinfo@hollywoodbets.net

3. WHAT PERSONAL INFORMATION WE COLLECT AND GENERATE

Personal information means any information about a natural or legal person from which that person can be identified. It does not include information where the identity has been removed (anonymous information).

We collect the personal information we require to register you as a customer and to communicate with you.

3.1. The following is the information we collect:

• First name;
• Last name;
• Email address.

3.2. We generate information about you in the form of:

• Customer profiles

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric information).

4. WHEN AND WHY WE COLLECT AND PROCESS YOUR PERSONAL INFORMATION

We process your personal information to meet our contractual obligations with you, as well as collect and use your personal information for the following purposes:

• To provide you with updates on the happenings in relation to the Hollywoodbets Durban July;
• Reply when you contact us for support;
• Investigate and resolve your query, complaint or request;
• Administer a promotional competition you may have entered and deliver your prize if you win.

When you register on the App you can choose if you want to receive promotional material from us. We may send you information about our services, products and promotional activities via the communication channels you selected. You can unsubscribe at any time by following the unsubscribe link or by contacting us.

5. CHILDREN’S INFORMATION

You have to be 18 years or older to make use of our App.

When you register on the App we will ask you to confirm that you are 18 or older. We do not knowingly collect the personal information of persons under 18 years of age.

6. WE ONLY SHARE YOUR INFORMATION WITH OTHERS WE TRUST

We only use service providers we trust and who have agreed to keep your personal information secure and confidential and to only use it for the purposes for which we shared it with them.

We use service providers to assist with the following:

• Communicate with you
• Verify your identity
• Verify your address
• Monitor the effectiveness of our services
• Store information
• Manage our business, for instance accountants and professional advisors
• Provide IT services and infrastructure

Some of the service providers that we use may be located in other countries. These countries may not have the same levels of protection of personal information as South Africa, in which case the foreign service providers must undertake to protect the personal information of our customers to the same level that we do.

We provide for appropriate safeguards by means of contracts between us and our foreign service providers. By using our website, you agree to not being notified of details regarding the level of protection afforded to your information in the relevant country/countries.

We may be required to share your personal information with regulatory and law enforcement bodies.

11. IF YOU FAIL TO PROVIDE PERSONAL INFORMATION

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to allow you to place a bet). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

12. COOKIES

Our website makes use of cookies which are small text files that are transferred from your browser to your computer’s hard drive and which store information about your activity on a browser. These cookies are stored for us to ensure a better customer experience when you browse our website. Cookies on our website are not used to collect personal information or identify you. Cookies may be shared with selected partners, in and out of South Africa, as a means to deliver interest-based ad placements through their digital display networks.

We use cookies to:

• Provide products and services that you request;
• Deliver advertising through marketing communications;
• Provide you with a better online experience;
• Track website performance;
• Help us make our website more relevant to you.

Further information about cookies and how to delete them from your browser can be found at: www.allaboutcookies.org

13. ACCESS AND CORRECTION OF PERSONAL INFORMATION

You have the right to:

• Be notified that your personal information is being collected;
• Be notified of security compromises where reasonable grounds exist for us to believe that your personal information has been accessed or acquired by an unauthorised person;
• Ask us what we know about you and request access to such information; ask what personal information was sent to our service providers or any other third party;
• Ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you; where it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
• Unsubscribe from any direct marketing communications we may send you and object to the processing of your personal information;
• Request us to delete or remove your personal information where there is no good reason for us continuing to process, although this will be subject to us requiring the information for legal and legitimate reasons;
• Request restrictions on processing of your personal information;
• Withdraw your consent at any time where we are relying on consent to process your personal information;
• Submit a complaint to the Information Regulator. You have the right to submit a complaint to the Information Regulator regarding an alleged interference with the protection of your personal information. However, please note that until POPIA is in force, the Information Regulator does not have the power to enforce your protection under POPIA;

You can request access to the personal information we hold about you or correct your personal information. It can take us up to 21 days to respond to your request due to procedures that we are required to follow. In certain cases, we may require proof of your identity and sometimes changes to your personal information may be subject to additional requirements such as valid proof of residence.

Please see below our contact details for our deputy information officers: